Posted on Tuesday, June 29th, 2010 at 9:38 am
Industry observer Savio Rodrigues has written recently, that the growing demand for mobile applications “is set to challenge the apprehension that enterprise telephony buyers have toward open source telephony offerings.” Rodrigues thinks mobile applications will be communications-enabled from the start, and that “we’ll see a couple kinds of applications become the norm.”
A mobile CRM application, is one that lets a sales executive review a sales lead, and within the application itself, call one of his or her direct reports, based on presence availability and personalization information, and jointly browse through the sales lead data online while speaking over the phone.
