Posted on Friday, October 31st, 2008 at 4:08 pm
A Best-in-Class Approach to Managing Operational KPIs
Enterprise Systems Business Intelligence
In June and July of 2008, Aberdeen Group investigated a wide spectrum of operational performance management capabilities through a primary survey research program. Almost half of all respondents have been focusing on operational performance management for three years or more, and 77 percent of respondents have implemented recently or budgeted projects within the next 12 to 24 months. Executives and line-of-business management are increasingly feeling the pressure to enable timelier and more accurate decisions in order to improve operational efficiencies. The faster and more accurately KPIs can be accessed, reviewed, analyzed, and acted upon, the better an organization can manage day-to-day operations and customer interactions.
