Posted on Friday, June 4th, 2010 at 2:52 pm
Enterprise telecom managers are warming to “communications as a service” in areas such as web conferencing and audioconferencing, says Elizabeth Herrell,Forrester ( News – Alert) Research analyst. In contact centers, for example, about 18 percent of respondents to a recent survey say they use hosted web conferencing, while 25 percent said they use web conferencing as a service.
About nine percent use a hosted audioconferencing service, while 10 percent use audioconferencing as a service. About seven percent said they use a hosted IP videoconferencing service, as did another seven percent who said they use IP videoconferencing as a service.
