Posted on Tuesday, January 29th, 2008 at 2:05 pm
Maximizing VoIP Benefits in the Call Center
CRM Buyer
Enterprises are just beginning to examine which new applications they can run on their new VoIP platforms. Interactive chat has become more common in companies and VoIP makes it simpler to connect a voice user to this data application. “Companies can now be proactive and ask customers if they need help when they see that they may be having trouble navigating through a Web page,” said Beagle Research’s Denis Pombriant.
