Posted on Monday, April 12th, 2010 at 1:28 pm
BPM holds promise for insurance, because it enables companies to model, analyze and test business processes independent of core systems. Process problems can be easily identified, and companies can manage process variety (offering various processes for a single task for different user groups). The use of BPM suites will result in insurers being more customer-centric, driving improved user experiences through the Web channel, faster transaction processing, staffing productivity improvements, lower cost of transaction processing, more-consistent decisioning, improved risk management and improved customer service.
