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Gartner Reveals Five Business Process Management Predictions for 2010 and Beyond
Posted on Friday, January 15th, 2010 at 5:13 pm

 

By 2012, 20 per cent of customer-facing processes will be knowledge-adaptable and assembled just in time to meet the demands and preferences of each customer, assisted by BPM technologies.

By 2013, dynamic BPM will be an imperative for companies seeking process efficiencies in increasingly chaotic environments.

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