Posted on Tuesday, April 18th, 2006 at 6:46 pm
According to results from a 2005 Net Impact study, carried out by Momentum Research Group and Cisco Systems, Saudi Arabia’s public sector is making world-leading use of IT and network technologies to improve services to citizens.
The Net Impact study discovered that the use of technology had helped Saudi Arabian public sector departments boost customer satisfaction by 44 percent in the last year. The number of inquiries that employees were able to resolve had risen by 38 percent and the number of citizens using services had gone up by 34 percent, all higher figures than found in Europe.
At the same time, the country’s public sector outpaces European countries in the adoption of technologies such as content caching (seen in 50 percent of cases), IP telephony (47 percent), remote disaster recovery sites (45 percent) and voice over IP (34 percent). Saudi Arabian departments were also leading the way in the adoption of technology ‘best practices’, with 95 percent using finance and accounting applications and 79 percent having a Web interface for workforce collaboration and training.
