Posted on Monday, March 23rd, 2009 at 1:26 pm
When IT Disaster Recovery Plan is Put to the Test, VoIP Becomes Savior
SearchCIO
When the floods hit, IT was about one-third of the way through replacing an aging Nortel fleet of about 70 private branch exchanges (PBXes) throughout Wisconsin and Iowa with Voice over Internet Protocol (VoIP). The plan called for replacing about 5,500 phones at 136 sites, allowing fax, email and voicemail all with one system. Such unified messaging turned out to be very useful when the company went under water and employees were left without communications. Moreover, the changeover was overdue: The old phones required too much maintenance and the PBXes were many software versions behind. The business case for the project was pretty airtight, said Runkel and Crowley.
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